Initial Disclosure Document (IDD)

Updated 15 March 2024

The Financial Conduct Authority (“FCA”) is the independent regulator of financial services. The FCA require us to provide you with this 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint. 

About Us

Fornax Energy Limited, trading as Fornax, is a company registered in England and Wales with registered number 14220579.

This document applies to Fornax Energy Limited and its affiliates (“we,” “us,” or “our”) together providing clean energy installation, monitoring, maintenance, and financing (“Our Services”).

Treating Customers Fairly

Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly (TCF) is a core part of our culture and philosophy and you can review our commitment to it by asking for a copy of our TCF policy statement.

What Products do we Offer?

Fornax’s Heat Pump Plan consists of one or two financial products both offered by Fornax. These are an unregulated 0% interest credit agreement – which funds the purchase of the clean energy heat pump and other ancillary services required as part of the installation (detailed in full in your contract) - and a regulated consumer hire agreement - which covers the hire of the water cylinder, radiators and other systems and controls required as part of the installation (again detailed in full in your contract). Snugscription offers full servicing and maintenance of your heating system.

Alternatively, we have an up-front purchase option: you can pay us directly by debit or credit card or via bank transfer.

Other Finance Facilities

You may be able to obtain funding for your purchase from other providers and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.

What will you have to Pay to us for this Service?

You will not make any payment to us for processing a finance or consumer hire application. All charges that you will pay including interest, documentation fees or rentals, where applicable, will be clearly shown in the finance or consumer hire agreement.

Understanding our Products and Documents

If you have any health issues, difficulty in understanding information or there any recent life events that could affect your ability to fully understand the information and documentation you are presented with or what your commitments are under the agreements, you should carefully consider the amount of time you require to review the documentation. You should also consider if it is advisable for you to have someone you know, help you make your decision. Please advise us accordingly if this is the case and we can then proceed with your requirements in the most appropriate way.

You should make sure you have sufficient time to assess the information given to ensure the funding option offered is suitable for you and meets your requirements. You should seek further explanations and ask questions if needed to fully understand the documents you are given.

Affordability

You should assess the monthly payments you are required to make throughout the agreements and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. If you are aware of any future events that will affect your ability to meet these payments, you should ensure the provider is informed immediately.

Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

Who Regulates Us?

Fornax Energy Limited is an Appointed Representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority; registration number 626349. Product Partnerships Limited’s address is Second Floor, Atlas House, 31 King Street, Leeds LS1 2HL and its permitted business is to act as a principal for a network of firms who carry out consumer credit activities.

You can check this information on the FCA register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

What to do if you have a Complaint

If you would like to know how we handle complaints, please see our complaints policy. If you wish to register a complaint, you can contact us at:

In writing: Fornax Energy Limited, Tye House East, Edenbridge Road, Hartfield, East Sussex, TN7 4JR

By email: complaints@fornax.energy

By phone: 020 4571 0213

If you cannot resolve a complaint directly with us, you can refer it to our principal firm:

In writing: Product Partnerships Limited, Second Floor, Atlas House, 31 King Street, Leeds LS1 2HL

By email: info@productpartnerships.com

By phone: 01274 921234

If you cannot resolve a complaint with us or our principal firm, you may be able to refer it to the Financial Ombudsman Service whose contact details are set out below:

In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

By telephone: 0800 0234567

By email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Confidentiality and Data Protection

Throughout the process of administering services for you we will need to collect personal information from you and pass this information to one or more third party organisations for them to supply any services you request. We may use your information to conduct an affordability and credit worthiness assessment and will do so using the consent given by you.

This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data, please contact us.

This lender will not use your personal information to provide you with promotional or marketing material unless you opt-in to receive this material directly with them.

For more information, please see our privacy policy, which details how your information will be processed and your rights.